NMLS: 1968881
(408) 877-8000
info@loanfactory.com
Office hours:
- Monday - Friday: 6:00 AM - 5:00 PM
- Saturday: By Appointment
Complaints:
If you would like to report a complaint, please contact our Client Advocate Department at:
We will respond as soon as possible.
Google Reviews
This is the 3rd time I've use Loan Factory as our broker and I've worked with Lena Le. Everything was smooth as the 1st deal still!!! Highly recommend
Nga "Lena" is a great loan officer and one of the best I've ever met, she instructed me everything to close it smoothly. Thank you,
I want to express my sincerest gratitude to Iris Nogueda and Gabriela Atuesta for all your support, patience, and professionalism throughout the process of obtaining my mortgage loan. Thank you for answering all my questions, guiding me through each step, and making this process much easier and less stressful.
Thank you so much for everything!
Bao (Loan Officer) and Sophie (Loan Processor) helped me through my loan application and closing process.
Although the process wasn’t perfect or smooth from start to finish due to various factors, their customer service stood out. They were always responsive, took the time to answer my questions, kept me informed about documents, and followed up with me after closing.
While no loan process is perfect, I appreciated their professionalism, communication and genuine willingness to help. Thanks Bao and Sophie.
Working with Ryan and Terri was an amazing experience from start to finish. The entire transaction went incredibly smoothly, communication was always clear and timely, and they were always available to help with anything we needed. Their professionalism and responsiveness made the home loan process seamless. I highly recommend them and look forward to working together again!
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